Police Department

To protect and serve, the Police Department is bestowed with the duty of safeguarding all City of Jackson citizens from crime, and helping citizens when emergencies arise. Formed in 1873, the Jackson Police Department is now one of the best trained, most well-educated departments in the state. The department utilizes a Community Policing Philosophy to patrol the 8 districts of the city which are known as PACTs.

In an effort to remain transparent to the community, Jackson citizens can get a first-hand look at standard Police Department operations and through the Citizen’s Academy, a program designed to give the public a working knowledge of local law enforcement personnel and policies.


Do you have information about a past or present crime? CrimeStoppers of Mid-Michigan is open 24 hours a day, 7 days a week, and allows you to submit your information anonymously. That information will be passed along to the proper law enforcement agency that is investigating the crime. To submit information call 1-855-840-7867 or visit http://www.crimestoppersofmidmichigan.com/.

Report it
The fight to protect our communities is a partnership. ATF is launching a new app to collect your tips involving firearms or to provide leads to help us prevent crimes from happening. Using your phone, tablet or computer, you will be able to instantly and anonymously report crimes that may be happening in your communities that involve firearms, explosives, violent crime, or arson. For more information, click this link.

Southeastern Dispute Resolution Services

Any dispute that may be resolved without court or police intervention should be handled initially by SDRS, who specializes in such disputes. These arguments include property line disputes, shared drives or simply two people just not getting along, among others. The SDRS website can be found here, or you can call them at 517-990-0279.

** Now accepting application for Citizen's Police Academy **
For more information and application click on link
on the left under assisting the police department

Contact Us

  1. Heins, M - Chief - Formal
    Matthew Heins

    Chief of Police

    Matt Heins started his career at the Jackson Police Department in 1989 as a cadet. He has been promoted 5 times:
    • Patrol officer in 1989
    • Sergeant in 1997
    • Lieutenant in 1998
    • Deputy chief in 2001
    • In 2007 when he was appointed chief of police
    Police Department
    216 E. Washington Ave.
    Jackson, MI 49201

    Ph: 517-788-4100
    Fx: 517-788-4129
    Emergencies: 911

    Lobby Hours
    Saturday and Sunday
    6 a.m. - 2 p.m.
    Monday - Friday
    6 a.m. - 10 p.m.

    Records Hours
    Monday - Friday
    8 a.m. - 4 p.m.

    Evidence Management
    Monday - Friday
    7 a.m. - 4 p.m.
    by appointment only

    Staff Directory


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